Delivery Times

All orders are dispatched via Tuffnels on a 24 hour delivery service which excludes Saturdays and Sundays. Orders can be delivered anywhere between 8:00am – 6:00pm and unfortunately we cannot provide specific delivery time slots.

If you have provided an email address when you placed your order we will send you a dispatch email on the evening your items are dispatched.  If you are not going to be available for delivery please inform us as soon as possible so we can re-arrange delivery or alternatively we may be able to leave your items with a designated neighbour or safe location if you provide one when you place your order.

During busy periods dispatch times can be anywhere up to 48 hours, however we endeavour to dispatch all items within 24 hours of receipt of order.

We do not recommend booking fitters or installers until you receive your goods in case of issues with your order.

Upon Arrival

When you receive your order please inspect it immediately for damage, if you are in any doubt or if the driver is unable to wait then please sign for the items as damaged and inspect the items within 24 hours or receipt.

If you discover your items are damaged please contact us straight away to report the damage. We require photographs of any damaged items in order to issue refunds or replacements.

Returns & Replacements

Returns are accepted within 14 days of receipt however we can only accept returns for items that have been unused and are in original packaging.  The customer is responsible for arranging and paying for return postage and refunds will only be issued once items arrive back to us in original condition.  Refund time-frames are subject to your card issuer and can take anywhere from 1-3 working days.

For damages we can only issue replacement items once photographic evidence of has been received, replacements can usually be sent the same day however can be longer depending on the items ordered.

If you wish to exchange items which have been ordered incorrectly we can only send replacements once the original order has been returned to us.